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Blank Screen From Windows Client Browsers


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#1 Tom Stockton

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Posted 29 March 2012 - 10:20 AM

Hello,

Server: RHEL 5.7

We recently noticed that when accessing MONyog 4.5.1 from Windows client browsers (IE and Chrome), that we were getting a blank login screen. We are hitting the MONyog webserver (on port 5556) but nothing displays in the browser. The same installation works fine when accessed from OS X clients (safari and chrome).

In an attempt to fix this I have upgraded to the latest version (5.1.0) and can confirm that this still works from OS X, however it is still broken for Windows clients.

'View Source' from IE shows the following only

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META content="text/html; charset=windows-1252" http-equiv=Content-Type></HEAD>
<BODY></BODY></HTML>


The MONyog logs in /usr/local/MONyog/MONyog.log show nothing obvious.

Is there a way to increase the debug on the server side ? Or is this a common issue with an obvious fix ?

Any help much appreciated.

Regards

Tom

#2 Mahesh

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Posted 29 March 2012 - 10:26 AM

I think we may need to have screen sharing session here, We have fixed IE related issues in MONyog v5.1,
Let me know your Timezone and convenient time to have screen sharing session?

You can create a ticket by sending an email to 'support@webyog.com' for privacy.




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