V8.12 Windows Vista Business

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- August 4, 2009 at 10:10 am #11612
  
  konicsek
  Member
  
  there is a bug in sqlyog v8.12 when using it under windows vista business (latest updates included)
  
  The “Connect to MySQL Host” Dialog freezes. A blue border appears around “Test Connection…”.
  
  After minutes the “Connect to MySQL Host” Dialog can be closed.
  
  After clicking around this problem does not occure when running sqlyog as an admistrator.
- August 4, 2009 at 1:48 pm #29384
  
  peterlaursen
  Participant
  
  ok .. we will have to try if this can be reproduced!
- August 5, 2009 at 10:45 am #29385
  
  Mahesh
  Member
  
  Please tell,
  
  1) Are you using 32 bit OR 64 bit OS type?
  
  2) Give exact version of OS installed?
- August 13, 2009 at 5:04 am #29386
  
  Mahesh
  Member
  
  Any news here ?
- August 19, 2009 at 7:54 am #29387
  
  navyashree.r
  Member
  
  Hi,
  
  We tried in Vista business 32 bit. It does not happen for us both as Administrator and Non-administrator. Everything works as expected.
  
  Regards,
  
  Navya
- September 28, 2009 at 9:21 pm #29388
  
  konicsek
  Member
  
  the problem still exists
  
  Windows Vista 32 bit Business Service Pack 2 (6.0.6002)
  
  have a look at attached connect.jpg
- September 29, 2009 at 9:27 am #29389
  
  peterlaursen
  Participant
  
  Does this OS happen to be pre installed on the computer by the computer vendor?
  
  We have quite a lot of reports with Vista Business pre-installed on DELL computers. Corrupt .dll's etc.
  
  Please try this: when this happens open Task Manager, locate the running SQLyog process in the 'processes' tab and select the option to save a dump-file. Zip and attach here (there are no private data in it). Zipping is important to avoid binary data getting distorted by webserver and browser.
  
  With this we will be able to identify if it is stuck in SQLyog code (and if so exactly where it is) or if it is inside a system .dll.
  
  I think is is a problem with your system and if so I cannot guarantee that we can/will do anything about it. But the dump will tell.
- September 30, 2009 at 3:13 pm #29390
  
  konicsek
  Member
  
  It is a pre installed Acer TraveMate 6593G
  
  dmp file is attached
- September 30, 2009 at 7:30 pm #29391
  
  peterlaursen
  Participant
  
  I am sorry but there is no .dmp file!
  
  It can be a little tricky
  
  1) you must ZIP the .dmp (always archive binary files – .zip, .rar, .7z, .tar.gz etc.)
  
  2) next *select* it
  
  3) next *upload* it
  
  4) finally use 'manage attachments' and click the '+' symbol for the file and the link will be pasted into the post.
- October 5, 2009 at 1:26 pm #29392
  
  konicsek
  Member
  
  upload fails for me
  
  might be because of: “Max. single upload size: 2MB”
  
  please have a look at http://www.konicsek.de/dmp.zip
  
  will be delete in a few days
- October 21, 2009 at 8:31 am #29393
  
  konicsek
  Member
  
  any news?
- October 21, 2009 at 3:15 pm #29394
  
  peterlaursen
  Participant
  
  The test engineer who has been working with this is not here today. I will ask him to update here tomorrow.
- October 21, 2009 at 5:45 pm #29395
  
  navyashree.r
  Member
  
  Hi,
  
  We apologize for the late reply.
  
  We analyzed the crash dump given by you which pointed to 'system .dll'. As we said already its working fine at our end.
  
  Could you please try with our latest 8.16 build which is available publicly with “Manifest implementation in SQLyog Application” from our downloads page,
  
  http://www.webyog.com/en/downloads.php
  
  Please read our BLOG for more info,
  
  http://www.webyog.com/blog/2009/10/21/sqly…-been-released/
  
  And please let us know the status whether problem still exists.
  
  Thank you.
  
  Regards,
  
  Navya
- October 21, 2009 at 6:43 pm #29396
  
  peterlaursen
  Participant
  
  Plese also provide details for 'system.dll' on your system (time of creation, size). It works fine here whne we isntall the OS from an official Microsoft DVD. It some PC-vendor ship a prepackaged OS with incorrect or defect system files we cannot do anything about it. Have you tried to contact the PC-vendor for information about similar issues and a possible update? (Systems with prepackaged Vista Business seem to be somewhat a problem – as told we found invalid .dll's on Dell systems with prepackaged Vista Business).
- October 22, 2009 at 6:35 am #29397
  
  nithin
  Member
  
  Hello,
  
  There's a small correction in previous post it's not system.dll, it was system's dll. For your case the crash dump pointed to nt.dll.
  
  Anyway please try version 8.16, and lets know the status.
  
  Regards
  
  Nithin
- October 28, 2009 at 10:37 am #29398
  
  konicsek
  Member
  
  Hi, I tried 8.16 with no significant changes in the connect dialog (attached image)
  
  I believe it must have something to do with the password
  
  typing in the password field leads to “Do you really want to delete the connection detail?” (attached image)
  
  It seems to me that event handling is out of control.
  
  there is no nt.dll on my system only ntdll.dll (attached image)
  
  (is there a way to be informed on replies by email, your post is 7 days old and I didn't checked the topic)
- October 28, 2009 at 12:52 pm #29399
  
  peterlaursen
  Participant
  
  Please check 'my controls' link on top .. Edit Personal Portal Information .. notification options. Also ensure that your email is correct.
- October 28, 2009 at 1:30 pm #29400
  
  nithin
  Member
  
  Hello,
  
  Thanks for your effort.
  
  Quote:
  
  Hi, I tried 8.16 with no significant changes in the connect dialog (attached image)
  
  You mean still its freezing? (There was no change in connection dialog with 8.16, As I told there's some changes done for solving some OS compatibility issues)
  
  Quote:
  
  I believe it must have something to do with the password
  
  typing in the password field leads to “Do you really want to delete the connection detail?” (attached image)
  
  It seems to me that event handling is out of control.
  
  The reason to 'ask you to delete connection details' may be you have pressed character 'D'. Please confirm you got 'D' character in your password? While typing password have you pressed Alt+D, or tab? Or when pressing 'D' the focus was there inside password edit box?
  
  Why it happened is 'D' is keyboard shortcut assigned for 'Delete' button. Press 'Alt' and you could see an underscore(_) just below D of Delete button(_Delete), Its window's standard.
  
  Quote:
  
  there is no nt.dll on my system only ntdll.dll
  
  Yes you are correct its ntdll.dll
  
  Quote:
  
  is there a way to be informed on replies by email, your post is 7 days old and I didn't checked the topic
  
  You can create a ticket for privacy and for frequent notifications to your email :
  
  http://www.webyog.com/support/ttx.cgi
  
  Thanks
  
  Nithin
- October 28, 2009 at 1:38 pm #29401
  
  peterlaursen
  Participant
  
  It really looks like an issue with your keyboard (hardware/driver).
  
  1) Do you have an option to try another keyboard?
  
  2) Can you remove the driver and restart Windows. The driver will be reinstalled.
  
  3) Is you keyboard a 'plain' Windows keyboard or something special using a special driver?
- October 29, 2009 at 7:21 am #29402
  
  nithin
  Member
  
  Also please tell,
  
  Have you experienced this freezing issue with any application other than SQLyog?
  
  Regards
  
  Nithin
- October 29, 2009 at 8:45 am #29403
  
  konicsek
  Member
  
  nithin wrote on Oct 29 2009, 08:21 AM:
  
  Also please tell,
  
  Have you experienced this freezing issue with any application other than SQLyog?
  
  Regards
  
  Nithin
  
  only with SQLyog
- October 29, 2009 at 8:50 am #29404
  
  konicsek
  Member
  
  peterlaursen wrote on Oct 28 2009, 02:38 PM:
  
  It really looks like an issue with your keyboard (hardware/driver).
  
  1) Do you have an option to try another keyboard?
  
  2) Can you remove the driver and restart Windows. The driver will be reinstalled.
  
  3) Is you keyboard a 'plain' Windows keyboard or something special using a special driver?
  
  well, it is a Acer TravelMate6593 notebook with a “standard notebook keybook” (if one exists)
  
  do you want me to open the notebook for you, to start a remote session (I would suggest TeamViewer)
- October 29, 2009 at 8:52 am #29405
  
  konicsek
  Member
  
  nithin wrote on Oct 28 2009, 02:30 PM:
  
  Hello,
  
  Thanks for your effort.
  
  You mean still its freezing? (There was no change in connection dialog with 8.16, As I told there's some changes done for solving some OS compatibility issues)
  
  The reason to 'ask you to delete connection details' may be you have pressed character 'D'. Please confirm you got 'D' character in your password? While typing password have you pressed Alt+D, or tab? Or when pressing 'D' the focus was there inside password edit box?
  
  Why it happened is 'D' is keyboard shortcut assigned for 'Delete' button. Press 'Alt' and you could see an underscore(_) just below D of Delete button(_Delete), Its window's standard.
  
  Yes you are correct its ntdll.dll
  
  You can create a ticket for privacy and for frequent notifications to your email :
  
  http://www.webyog.com/support/ttx.cgi
  
  Thanks
  
  Nithin
  
  still frezzing in 8.16
  
  I have a 'D' in my passpord (but it freezes after 2 seconds by its own also, or moving the mouse into connect dialog)
- October 29, 2009 at 9:09 pm #29406
  
  konicsek
  Member
  
  great goodness, I found out who is the bad guy.
  
  the notebook has a finger print reader
  
  Acer delivers a “ACER Bio protection software”
  
  the “ACER Bio protection software” grants access on startup and login into the system
  
  furthermore there is a “password bank”
  
  probably the “password bank” associates application passwords with the registered fingerprint
  
  with taskmanager or the Sysinternals process explore I could see 0% to 25% of CPU usage in waves for some seconds.
  
  the two processes involved where SQLyog and PwdBank
  
  with a deactivated “password bank” SQLyog behaves as I was used to it.
  
  no freezing, no blue border, no vanishing password dots
  
  thanks to all who tried to find a solution to the problem
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