Sqlyog Suddenly Crash On Startup

[sommerjack]

Hello,

I am using SQLyog Enterprise GUI version 7.01 and I have used this version for a long time.

Suddenly it starts to crash on startup.

I get the following error message:

SQLyog crashed

Dump file saved in ../Application Data/SQLyog/SQlYog_Dump_071.dmp

How can I work around this error?

[Khushboo]

Hi Sommerjack,

Can you tell us more details:

1. What's your OS?.

If it is Windows Vista/7, then can you please reboot the OS.

It could be an issue with Windows Vista/7 'Data Execution Prevention (DEP)' feature that is not quite stable. A reboot will normally solve this. Please reboot and let us know the status.

2.This crash started when you install/uninstall some application?

3.Check if any installed security related program 'knocks down' SQLyog. Most security suites come with some 'script killer' feature.

4.Could you please attach the dump, so that we can try at our end?

Also, it is public holiday in India today, so only tomorrow we will be able to look into this.

Thank You.

Regards,

Khushboo

[peterlaursen]

Actually 7.01 may not be quite stable (a lot of new code went into 7.0).  You should upgrade.  If that is not possible now please contact us through the ticket system and we will provide you with a 7.15 version.

I do not think it makes much sense to look deeper into 7.01.  We cannot fix anything in such old versions anyway. We can only fix 'forwards' – not 'backwards'.

[sommerjack]

Hello,

I am unable to find the ticket system. Could you send me a link to your ticket system, please?

Or maybe you can send me a link to download SQLyog 7.15 version.

I will answer your questions:

1. What's your OS?

Window XP

2.This crash started when you install/uninstall some application?

I didn´t install or uninstall other applications

3.Check if any installed security related program 'knocks down' SQLyog. Most security suites come with some 'script killer' feature.

I will try to check my security related programs.

4.Could you please attach the dump, so that we can try at our end?

Where can I find the dump? What is the name of the file?

[peterlaursen]

1) Link to ticket system: http://webyog.com/support/ttx.cgi

2) If a crash dump is generated a MessageBox will display telling the file name and file position. This will happen only if the crash happens inside SQLyog code (including linked libraries).  If the SQLyog process is killed by system, user or another application it will not save such crash dump.

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