Quote:
I send an email to support but have heard nothing back.
You should search the FAQ: http://webyog.com/faq/1_26_en.html
.. and you will understand why 'emails to supportare not replied to!
Use the ticket system and the Customer Portal instead!
What is the program version? Free? enterprise ??
You may also read this: http://webyog.com/faq/30_129_en.html