I'm sorry, but I didn't understand very well this FAQ. Maybe the error was when I created the account. Can you give me the link to create account in Mysql?
When trying to connect to a MySQL server at an ISP this error message often indicates that direct connection to MySQL has been blocked. You must then use HTTP-tunnelling or SSH-tunnelling to connect.
if your ISP has blocked port 3306 you will need to use tunnelling (available in ENTERPRISE version only)