Backup Notification

[Allan Lorentzen]

Hi I have recently bought the enterprise edition of SQLyog.

When scheduling a backup everything works fine except for sending email notifications.

The problem is it seems to want a username and a password for the SMTP server authentication.

But my SMTP server does NOT require authentication and i have NOT checked the checkbox 'SMTP server requires authentication' in the wizard.

When clicking the 'Test Settings…' button the following error message pops up: 'Error while sending test mail. Username or Password not given for authentication'.

A similar errormessage pops up later if I select the job should run immediately after finishing the wizard.

Please help anyone…

[peterlaursen]

Strange …

I tested this with 5.1 BETA2.

I did not check ' …requires autentication'. And backup was made and the mail sent and received successfully. Jobfile sendreport section looks like

Code:

peter
[email protected]
[email protected]
[email protected]
post.cybercity.dk 25 test

You are SURE that the mail server does not want authentication?

Try check it and give in UID and PW for the mail account that you use with ?

[Allan Lorentzen]

I am sure the SMTP server does not require authentication. I have it for other things than this…

But still i just tried your suggestion. I checked the checkbox and applied account name and password for the 'from email'. This time another error pops up: 'Error while sending test mail. SMTP Username and Password dont match'. I am sure I wrote the correct account name and password (just tested in on my webmail).

The version of SQLyog Enterprise is v.5.02

[peterlaursen]

I tested with 5.02 as well. Still no problem here.

I think you must give more information about the mail server program and its configuration.

Obviously it returns something that SQLyog interprets as a request for authentication.

Could you create a temporary account and create a ticket with details here:

http://www.webyog.com/support/ttx.cgi

I think then, that they can log the server response details from the office in Bangalore.

[Allan Lorentzen]

I dont have access to the SMTP server myself, so now I have created a temporary account and a support ticket describing this problem.

I will return with their reply…

[peterlaursen]

I don't understand!

Where did you create that support ticket? Not in webyog support system I believe.

What reply to what question ?

[peterlaursen]

@Allan

there is an additional question for you in the ticket system!

[peterlaursen]

And I also think you have the solution there!

[Allan Lorentzen]

Now I am puzzled…

I clicked on your link to create a ticket. I created a ticket in which I described my problem and gave login info for the temp email account I also created. Isn't that what you wanted me to do?

What do you mean by 'there is an additional question for you in the ticket system!' ?

[Allan Lorentzen]

Ok it seems we didn't misunderstand each other anyway.

The tickets was created and the solution was to change the smtp server (or host) to another one. The one I was told to use (and have used for other applications ?!?!) didn't work with SQLyog. But changing it to the smtp server of on of the leading ISP's in Denmark solved the problem.

Thanks for you help.

[peterlaursen]

Quote:

Now I am puzzled…

This ticket system is new to all of us. I apologize if I did something wrong

Quote:

The one I was told to use (and have used for other applications ?!?!) didn't work with SQLyog. But changing it to the smtp server of on of the leading ISP's in Denmark solved the problem.

I think, because the first one is not a real server – and only relaying to and from SMTP at Cybercity (error messages told that) – you might as well go directly to the REAL server. I cannot tell why the relay server does not work wiht SJA, but it must reply in some non-standard way. I think it might be a program that is part of some corporate subscription/hosting plan. If we shall do deeper into it we need more information about this program and its configuration.

edit: I now read your most recent posts in the ticket and it is quite strange that you cannot use the same HOST that I can. Still info about how this 'relay.zz.yy' 'server' is working will be needed to explain things!

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