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Can't Login To Monyog 2.5 Rc


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#1 cap10morgan

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Posted 02 July 2008 - 06:01 PM

I installed the x86_64 RPM of MONyog 2.5 RC trial on my RHEL 4 64-bit server.

It installed and started successfully, and I can connect to http://myhost:5555/ just fine. But when I click login, it just brings me right back to the login page. So then I added a password to my /usr/local/MONyog/MONyog.ini file and restarted MONyogd. I tried to login with that password, but it does the same thing. Right back to the login page. Nothing is output in /var/log/messages (or any other log files that I can see) when this happens.

Any ideas?

Here's my MONyog.ini file:

[GENERAL]

port=5555
password=****hidden****

#2 Supratik

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Posted 03 July 2008 - 05:20 AM

Hi ,

The URL "http://myhost:5555/" seems that you have configured the VirtualHost in your server and you are trying to redirect to MONyog login page.
Please let me know if you have enabled VirtualHost in your server and the redirection rule is correctly set.

Regards

Supratik

#3 Supratik

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Posted 03 July 2008 - 08:57 AM

Can you please give us some more detailed information.

1) What is the browser you are using ?
2) Does it happens the same with other browsers also ?
3) What is 'myhost' in the URL "http://myhost:5555/" ?

Regards

Supratik

#4 cap10morgan

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Posted 03 July 2008 - 04:50 PM

Can you please give us some more detailed information.

1) What is the browser you are using ?


I've tried it with both Safari 3 and Firefox 3 (Mac OS X). Same behavior in both.

2) Does it happens the same with other browsers also ?


Yes.

3) What is 'myhost' in the URL "http://myhost:5555/" ?


alinsky.pirg.org, which is my MySQL server, and the host MONyog is running on. I'm connected to it over a VPN and can access it directly on all ports via that connection. No other service is having connection issues. Apache is not running on this system, just MySQL and MONyog.

Regards

Supratik



#5 Supratik

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Posted 03 July 2008 - 09:58 PM

We are trying to reproduce this issue at our end, meanwhile can you please tell us whether your browser is configured to accept cookies.

Regards

Supratik

#6 cap10morgan

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Posted 03 July 2008 - 11:12 PM

We are trying to reproduce this issue at our end, meanwhile can you please tell us whether your browser is configured to accept cookies.

Regards

Supratik


Yes, both browsers I tested with accept cookies.

#7 Supratik

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Posted 04 July 2008 - 05:53 AM

In our end MONyog is working fine so, can you please confirm us the following.

1. Can you please clear off the cookies and try once again ? Does it behaves the same ?

2. When you are not connected over a VPN does it behaves the same ?

You may create a ticket in our ticket system at http://www.webyog.com/support

Is it possible to give a temporary access of the MONyog instance ? If yes, you may send us the server details on our ticket system.

Regards

Supratik

#8 Supratik

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Posted 04 July 2008 - 09:45 AM

I am giving you a not released version of MONyog-2.5 RC n2 x86_64 RPM and TAR.

You may clear the cookie and install this version in your system, this will log the error.
Please send us the MONyog.Log and change your private data in MONyog.Log before sending the file.

You can download the not released version from the following URL.

RPM
TAR.GZ

Regards

Supratik

#9 cap10morgan

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Posted 05 July 2008 - 03:20 PM

I am giving you a not released version of MONyog-2.5 RC n2 x86_64 RPM and TAR.

You may clear the cookie and install this version in your system, this will log the error.
Please send us the MONyog.Log and change your private data in MONyog.Log before sending the file.

You can download the not released version from the following URL.

RPM
TAR.GZ

Regards

Supratik


Where should the log file be created? I can't find it in /usr/local/MONyog or /var/log.

#10 peterlaursen

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Posted 05 July 2008 - 07:52 PM

If you do not find it in usr/local/MOnyog (if using the RPM build) then nothing has been logged yet!
If you use the .gz build look in the folder tree wheere you unpacked it

Try creating a log entry by entering a wrong password in the MONyog connection screen. that will log the error. Now you should be able to search the file!

One detail: on my Linux system (OpenSuse 11) name is "MONyog.log", not "MONyog.Log"
Computers make your grey hair come off ....

Peter Laursen
Webyog




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